Category: Terms & Conditions

When booking a tour or trek through our travel agency, guests agree to abide by the terms that ensure a safe and memorable experience in the Cusco region. These conditions are designed to protect both travelers and the local communities we visit, while maintaining the high standard of service we are known for. We encourage every guest to read through these policies carefully before confirming a reservation, as they outline important details regarding itineraries, group sizes, and the responsibilities of all parties involved. Our goal is to provide clarity from the very beginning, so that every journey through the Sacred Valley or toward Machu Picchu begins with confidence and mutual understanding.

All tour itineraries are subject to change based on weather conditions, local regulations, and other unforeseen circumstances that may arise in the Andean highlands. While we make every effort to follow the published schedule, flexibility is essential when traveling through mountainous terrain where conditions can shift rapidly. Our guides are experienced professionals who prioritize safety without compromising the quality of the experience. Should an itinerary need adjustment, guests will be informed as soon as possible and offered reasonable alternatives. We appreciate the understanding and cooperation of our travelers, as these modifications are always made with everyone's well-being and enjoyment in mind.

Cancellation policies vary depending on the type of tour selected and how far in advance the request is made. Generally, cancellations communicated well before the departure date are eligible for a partial or full refund, while last-minute changes may incur fees. We recommend that all travelers consider purchasing comprehensive travel insurance to protect against unexpected events such as illness, flight delays, or family emergencies. This coverage can provide peace of mind and financial protection, allowing you to focus on the adventure ahead. For specific details regarding your booking, please refer to the policy provided at the time of reservation or reach out to our team for clarification.

Guests are expected to conduct themselves respectfully toward local customs, natural environments, and fellow travelers throughout the duration of any tour or trek. The Andean region is home to ancient traditions and fragile ecosystems that deserve our care and attention. We ask that all participants follow the guidance of their tour leader, refrain from littering, and avoid disturbing wildlife or archaeological sites. Any behavior that disrupts the group experience or endangers others may result in removal from the tour without refund. By joining our excursions, each traveler agrees to uphold these standards and contribute to a positive atmosphere for everyone.

Liability for loss, injury, or damage sustained during a tour is limited under the terms agreed upon at the time of booking. While we take every precaution to ensure safe and well-organized adventures, certain activities such as hiking, climbing, and high-altitude travel carry inherent risks. Participants acknowledge these risks and accept personal responsibility for their own safety and belongings. Our team provides thorough briefings and quality equipment, but travelers should be aware of their physical limits and consult a medical professional before undertaking strenuous treks. These conditions exist not to limit enjoyment, but to ensure that every guest embarks on their journey fully informed and prepared.